Wake Forest Baptist Medical Center, NC | Managed Services
Wake Forest Baptist Health desired constant support (24x 7x365) for all of their PeopleSoft 9.1 modules, as well as the integration points between PeopleSoft and specified third party systems. The scope of services included application administration, service support and evolutionary enhancements.
With a team ofhighly skilled individuals, NRC currently provides round-the-clock support for all Wake Forest PeopleSoft modules, including Human Capital Management, Financial and Supply Chain Management, and Campus Solutions. Services include the application of PeopleSoft patches, system security, report distribution, interfaces, business workflow changes, and change management, as well as support for business cyclical events (example: Open Enrollment, Merit Cycles, Month End, etc.). In addition to end user support, NRC has also provided resources for multiple PeopleSoft project initiatives.