All Services

Managed Services

A perfect fit when you need a trusted partner to manage your PeopleSoft functional and technical support. Our Managed Services gain you added efficiency and effectiveness in the maintenance and support of current PeopleSoft product activities and ongoing initiatives. Once we get this up, you can get back to focusing on your key strategic business goals. We can help in the following ways:

  • Availability:   NRC can provide 24x7x365 support or support only during business hours. Incidents can be reported by email, web support system, and/or phone.
  • Flexibility: NRC provides remote and/or on-site support according to your needs.
  • Knowledge: An Oracle Platinum Partner, NRC has an intimate understanding of the current, and future, PeopleSoft applications.
  • Expertise: NRC employs experts that are completely dedicated to implementing and maintaining the PeopleSoft application.

Benefits of NRC’s PeopleSoft Managed Services

  • Increases operational efficiencies by reducing operating costs.
  • Enables cost-effective access to product-specific, enterprise-level support.
  • Improves customer service levels for application users.
  • Allows focus to remain on managing the business, not the technology.
  • Provides confidence that your PeopleSoft system is continuously supported.

View our Managed Services Fact Sheet:

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Wake Forest Baptist Medical Center, NC | Managed Services

Wake Forest Baptist Health desired constant support (24x 7x365) for all of their PeopleSoft 9.1 modules, as well as the integration points between PeopleSoft and specified third party systems.  The scope of services included application administration, service support and evolutionary enhancements.

With a team ofhighly skilled individuals, NRC currently provides round-the-clock support for all Wake Forest PeopleSoft modules, including Human Capital Management, Financial and Supply Chain Management, and Campus Solutions.  Services include the application of PeopleSoft patches, system security, report distribution, interfaces, business workflow changes, and change management, as well as support for business cyclical events (example: Open Enrollment, Merit Cycles, Month End, etc.).  In addition to end user support, NRC has also provided resources for multiple PeopleSoft project initiatives.

"NRC’s Enterprise Solutions Group successfully supplements Wake Forest Baptist Health’s internal IT department by providing comprehensive managed services in support of our critical enterprise PeopleSoft application. Their partnership has been instrumental - enabling Wake Forest to increase operational efficiencies while reducing operating costs."

Associate Vice President for Academic and Administrative Systems, Wake Forest Baptist Medical Center

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