As IT budgets tighten, it’s even harder for businesses of every size to manage IT resources and quickly respond to change. It’s why our Managed Services solutions deliver value, choice, and confidence.
As an extension of your current technical staff, our Managed Services team allows you to leverage our consultants’ expertise so that you’re able to focus on core competencies and re-direct your resources. The offering provides more value from your investments, more choice to deploy and control your business applications the way you want, and more confidence they will perform. All without the extensive time and cost of on boarding resources or maintaining the expertise in house.
Our on-demand support option can be utilized for multiple coverage needs, including employee leaves (i.e. vacation, maternity, disability), new hires getting up to speed, or known peak business demands or system upgrades.
Organizations can purchase an allocated number of hours on a weekly, monthly or annual basis that can be used as needed across functional and technical support areas.
Our emergent support contract option provides an ‘insurance policy’ for support of your critical business systems.
NRC can help balance your resource needs with the assignment of a few Managed Services team members, negating the time and resource cost associated with finding and hiring high demand talent.
WAKE FOREST BAPTIST MEDICAL CENTER, NC
Wake Forest Baptist Health desired constant support (24x 7×365) for all of their PeopleSoft 9.1 modules, as well as the integration points between PeopleSoft and specified third party systems.
Wake Forest Baptist Health desired constant support (24x 7×365) for all of their PeopleSoft 9.1 modules, as well as the integration points between PeopleSoft and specified third party systems. The scope of services included application administration, service support and evolutionary enhancements.
With a team ofhighly skilled individuals, NRC currently provides round-the-clock support for all Wake Forest PeopleSoft modules, including Human Capital Management, Financial and Supply Chain Management, and Campus Solutions. Services include the application of PeopleSoft patches, system security, report distribution, interfaces, business workflow changes, and change management, as well as support for business cyclical events (example: Open Enrollment, Merit Cycles, Month End, etc.). In addition to end user support, NRC has also provided resources for multiple PeopleSoft project initiatives.
FIRST CITIZENS BANK
New Resources Consulting provides First Citizens Bank with comprehensive managed services to efficiently and effectively maintain and support its current PeopleSoft 9.2 Financials product activities and ongoing initiatives.
New Resources Consulting provides First Citizens Bank with comprehensive managed services to efficiently and effectively maintain and support its current PeopleSoft 9.2 Financials product activities and ongoing initiatives. In addition to PeopleSoft Managed Services support, NRC provides First Citizens Bank with strategic planning and optimization guidance/recommendations on a quarterly basis to better leverage their PeopleSoft investment. The comprehensive recommendations not only provide potential system enhancements, but also cover areas such as resources (level of expertise and headcount) and processes (incorporating best practices). In addition, a separate planning component can be added to include the benefits and challenges of migrating PeopleSoft module(s) to Oracle Cloud.