Managed Services

Full Managed
Outsource Services

On Demand
Services

Annual Incremental
Support

Emergent
Support

Staff
Augmentation

Full Managed Outsource Services

As IT budgets tighten, it’s even harder for businesses of every size to manage IT resources and quickly respond to change. It’s why our Managed Services solutions deliver value, choice, and confidence. 

As an extension of your current technical staff, our Managed Services team allows you to leverage our consultants’ expertise so that you’re able to focus on core competencies and re-direct your resources. The offering provides more value from your investments, more choice to deploy and control your business applications the way you want, and more confidence they will perform. All without the extensive time and cost of on boarding resources or maintaining the expertise in house.

On-Shore, Personalized Resources
On-Shore, Personalized Resources

You’ll have access to on-shore professionals – many times local to your area – who collectively possess deep industry and functional knowledge across multiple applications to effectively maintain and support product activities and ongoing initiatives — allowing you to concentrate on meeting your business objectives instead of troubleshooting your technology.

Multiple Support Options
Multiple Support Options

You’ll have multiple contracting options to allow for full managed outsourced support, staff augmentation, annual incremental support, emergent support or on demand support – all tailored to meet your needs.  Support can be remote and/or on-site according to your needs. Incidents can be reported by email, web support system, and/or phone.

Industry Expertise
Industry Expertise

Our highly skilled Managed Services team averages more than 15 years of direct experience.  Our personnel have an intimate understanding of multiple applications and can provide services in concert with your existing staff, filling gaps in the internal staff’s capabilities.

Knowledge Sharing
Knowledge Sharing

Our team of experts document each issue resolution ensuring a defined knowledgebase for client understanding and use.  In addition, we have a library of resolutions completed for multiple clients, assisting our personnel to more quickly troubleshoot similar issues.

Project Collaboration
Project Collaboration

We don’t just monitor and support your technology. We work with your organization to advance and maximize your current system. Our Managed Services approach includes our assistance to initiate or support ongoing technology initiatives.

On-Demand Services

Our on-demand support option can be utilized for multiple coverage needs, including employee leaves (i.e. vacation, maternity, disability), new hires getting up to speed, or known peak business demands or system upgrades.

Annual Incremental Support

Organizations can purchase an allocated number of hours on a weekly, monthly or annual basis that can be used as needed across functional and technical support areas.

Emergent Support

Our emergent support contract option provides an ‘insurance policy’ for support of your critical business systems.

Staff Augmentation

NRC can help balance your resource needs with the assignment of a few Managed Services team members, negating the time and resource cost associated with finding and hiring high demand talent.

Success Stories

Throughout the website we describe our offerings. What it is. How we differentiate ourselves. And how it all benefits you. Sometimes, no matter how clearly we try to spell it out, it’s best communicated—not by us—but by the clients we helped succeed.

WAKE FOREST BAPTIST MEDICAL CENTER, NC
Managed Services 

Wake Forest Baptist Health desired constant support (24x 7×365) for all of their PeopleSoft 9.1 modules, as well as the integration points between PeopleSoft and specified third party systems.

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Wake Forest Baptist Health desired constant support (24x 7×365) for all of their PeopleSoft 9.1 modules, as well as the integration points between PeopleSoft and specified third party systems.  The scope of services included application administration, service support and evolutionary enhancements.

With a team ofhighly skilled individuals, NRC currently provides round-the-clock support for all Wake Forest PeopleSoft modules, including Human Capital Management, Financial and Supply Chain Management, and Campus Solutions.  Services include the application of PeopleSoft patches, system security, report distribution, interfaces, business workflow changes, and change management, as well as support for business cyclical events (example: Open Enrollment, Merit Cycles, Month End, etc.).  In addition to end user support, NRC has also provided resources for multiple PeopleSoft project initiatives.

FIRST CITIZENS BANK
Managed Services 

New Resources Consulting provides First Citizens Bank with comprehensive managed services to efficiently and effectively maintain and support its current PeopleSoft 9.2 Financials product activities and ongoing initiatives.

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New Resources Consulting provides First Citizens Bank with comprehensive managed services to efficiently and effectively maintain and support its current PeopleSoft 9.2 Financials product activities and ongoing initiatives.  In addition to PeopleSoft Managed Services support, NRC provides First Citizens Bank with strategic planning and optimization guidance/recommendations on a quarterly basis to better leverage their PeopleSoft investment. The comprehensive recommendations not only provide potential system enhancements, but also cover areas such as resources (level of expertise and headcount) and processes (incorporating best practices). In addition, a separate planning component can be added to include the benefits and challenges of migrating PeopleSoft module(s) to Oracle Cloud.

The NRC Difference?

We actually get to know your business,
people, tools, and technology.

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