Remember when life was more predictable? Your job was known. The systems you used were designed around the business. Upgrades were long. IT staff was busy all the time without time for you (well that might still be the case). Approvals were passed around the office for signature, on paper! If someone was out of the office, you had to wait for them to come back to finish their work. WIFI was only for visitors and your cell phone flipped and had a cute ring tone. We all know these users. You might be one of them.
Things have changed. Wait…sending out a tweet that will let my followers know I’m writing this blog. Seriously, it’s cloud this, cloud that! Instant results stat! And everything has to be organized like a google search result.
PeopleSoft users are no different. Oracle has made major progress on the delivery of all their systems including PeopleSoft. They’ve had to. Users are expecting quick access to actionable data. I recently visited a customer who was growing tired of their 9.0 PeopleSoft system. The biggest complaint, “Too many clicks! Too many screens to get to what I want.” I don’t blame them. All their other experiences with technology have been reset to today’s standards. The cloud based applications have done a way better job in this area by the way.
Until now. Enter PeopleSoft 9.2 with Fluid UI (User Interface). Have you seen it? It’s amazing. It’s like using an “App” on your iPhone. I understand that they are designing all screens now for mobile devices first. You can approve Purchase Orders, Sales Orders, Candidates, Expenses, and approvals for just about anything. Gone are the multiple pages, clicks and using your desktop at work to get your work done. This is a New Set of Users.
New Set of Users means that it’s time for us as service providers to change our approach. We need to ask ourselves “Have we changed to service this new set of PeopleSoft customers? What services and products are we coming up with to address these customers?”
Interested to hear your thoughts.